Frequently Asked Questions
Ordering and Shipping
How long will it take for my order to ship?
Orders are typically processed and shipped within 1–3 business days. You will receive a confirmation email once your order ships.
What shipping options are available, and how much do they cost?
All of our orders ship via standard ground shipping. Shipping cost varies depending on the number of items in your order and will be calculated at checkout.
How can I track my order?
You can track your order by viewing the shipping confirmation email sent after your order ships. A tracking number and link will be included in the email.
Do you offer international shipping?
At this time, we do not offer international shipping. We currently ship within the United States only.
Returns and Exchanges
What is your return policy?
We accept returns of unused and unopened items within 14 days of delivery. Items must be in their original packaging and condition (including tags and labels) to be eligible for a refund or exchange. Sale items are all final sale and are not return or exchange eligible.
What shipping options are available, and how much do they cost?
All of our orders ship via standard ground shipping. Shipping cost varies depending on the number of items in your order and will be calculated at checkout.
How do I initiate a return or exchange?
To begin the process, please contact our customer service team at info@rivieracreek.com with your order number and reason for the return. We’ll provide the next steps from there.
Are there any items that cannot be returned?
Yes, we cannot accept returns on used or opened products, perishable goods, or promotional/free items.
How long will it take to process my return?
Once we receive and inspect your return, please allow 5–7 business days for the refund to be processed back to your original payment method.
Payments and Discounts
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
Is my payment information secure?
Yes! All transactions are processed through secure, encrypted payment systems. Your payment information is protected and never stored on our servers.
Do you offer gift cards?
We do not currently offer gift cards, but we’re always working on ways to enhance your experience — stay tuned for future updates!
Customer Service and Contact
How can I contact customer service?
You can reach our customer service team by emailing us at info@rivieracreekcouture.com.
Is my payment information secure?
Yes! All transactions are processed through secure, encrypted payment systems. Your payment information is protected and never stored on our servers.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM – 5 PM EST. We aim to respond to all inquiries within one to two business days.
